We will try to locate your E-mail address in the database. If found, you must login into your existing account in order to proceed with claim submission.
If not found, a form will be shown to enter your contact information and create your new customer account.
We will try to determine if the found claim was submitted under your E-mail address. If found, you must login into your existing account to view and update your claim.
If not found, you may proceed to submit another claim with your own E-mail.
The contact information that you enter here is being sent to the carrier as part of every claim file. It is necessary for the carrier to be able to respond.
Your Name, E-mail address and the Company name are mandatory. All other fields are optional.
Note: If claiming as an individual, enter your name again in the Comapny name field
For new contacts, Cargohub is creating an account automatically based on the E-mail address, which you can use to check all existing claims, communicate with the carrier and also manage personal information.
After submitting your first claim, you will receive a password to be used alongside your E-mail address for logging in.
Not what you intended ? Go back to E-mail search:
Welcome to CargoClaims. Please complete your contact information below:
Fields with yellow background are mandatory and must be filled in.
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If not in the list, you can enter a new E-mail address:
Not the correct E-mail ?
This contact information is already stored in our system. If you wish to change contact details, you must log-in:
You are allowed to edit this contact. Click on the button below to do so:
Displaying your contact information.
Step 3 — Outcome (waiting on steps 1 and 2)
This software is managed by CargoHub B.V. and is using E-mail technology to forward the information submitted in this form to the intended recipient. Although we are updating our contacts in accordance with the latest information available, we strongly recommend to verify if the recipient information is correct before sending your claim.
CargoHub B.V. shall not accept any liability in case your data doesn't reach the recipient, for any reason, technical or caused by human error. If you did not receive a copy of the submitted claim by email you can contact support@cargohub.nl
A cargo claim is a written complaint demanding financial compensation from the airline for loss of, damage or delay to cargo whilst in care and control pursuant to a contract of carriage.In the event of loss, damage or delay, the person entitled to delivery must complain to the Airlines within the time lines stated below.
If no complaint is made within the times indicated below, then no action can be brought against Saudi Airlines Cargo Co.
PRELIMINARY CLAIM In order to reserve the claimants rights to claim up to two years, a preliminary claim must be filed within the outlined time limits. Please note that the calculation of the time limit will be based on the date of receipt of your request.
No.
Claim Type
Description
Time Limit
1
Loss.
Loss of whole consignment .
120 days from the AWB issuing date.
2
Damage.
To consignment whole or in part.
14 days from receiving consignment.
3
Partial Loss.
Loss of part of the consignment.
14 days from receiving consignment.
4
Delay.
To complete consignment or part of it
21 days from the placing date.
5
Pilferage.
To consignment whole or in part
14 days from receiving consignment.
To update exiting claims to formal login to your account here.
FORMAL CLAIM
If a preliminary claim was not submitted through our e-Claims portal, then a copy of the official complaint made must be uploaded into your formal claim file. The following lists documentation that may be required and should also be uploaded into your formal claim file if available.
REQUIRED ATTACHMENTS:
Copy of AWB.
Damage Report from Station.
Survey Report (If required).
Commercial Invoices (highlighting the mishandled goods only in the invoices).
Packing List (highlighting the mishandled goods only).
Customs Report (if available).
Proof of delivery "POD" (if available), not required for total loss claims.
Subrogation letter (Authorization letter in case claimant is not the shipper or consignee) and it should be on an official company letterhead, stamped and signed by authorized person.