a) To submit a new claim, first check your MAWB number.
b) To view all your existing claims: Click here to Login.
Enter your Master Air Waybill number:
-A cargo claim is a written complaint demanding financial compensation from Saudi Airlines Cargo Co. for loss, damage or delay to cargo whilst in care and control pursuant to a contract of carriage.
No. | Claim Type | Description | Time Limit |
1 | Loss. | Loss of whole consignment . | 120 days from the AWB issuing date. |
2 | Damage. | To consignment whole or in part. | 14 days from receiving consignment. |
3 | Partial Loss. | Loss of part of the consignment. | 14 days from receiving consignment. |
4 | Delay. | To complete consignment or part of it | 21 days from the placing date. |
5 | Pilferage. | To consignment whole or in part | 14 days from receiving consignment. |
Intent to claim/preliminary letter.
A preliminary letter must be submitted within time limit of CONDITIONS OF CONTRACT through main channels:
Official claim letter with claimed amount and detailed description about the claim from either shipper or consignee mentioned on the master AWB, stamped and signed mentioning the following:
Please note that the calculation of the time limit will be based on the date of receipt of your request and not the letter date. In order for you to reserve your right to claim up to two years, we advise you to submit your intention to claim letter immediately after discovering the damaged, missing or delayed shipment.