A cargo claim is a written complaint demanding financial compensation from Saudi Airlines Cargo Co. for loss of, damage or delay to cargo whilst in care and control pursuant to a contract of carriage.
In order for us to accept a claim, the written request must be submitted before the time limit as shown below:
|No.||Claim Type||Description||Time Limit|
|1||Loss.||Loss of whole consignment .||120 days from the AWB issuing date.|
|2||Damage.||To consignment whole or in part.||14 days from receiving consignment.|
|3||Partial Loss.||Loss of part of the consignment.||14 days from receiving consignment.|
|4||Delay.||To complete consignment or part of it||21 days from the placing date.|
|5||Pilferage.||To consignment whole or in part||14 days from receiving consignment.|
Intent to claim/preliminary letter (if submitted earlier and attach the email sent to claims department or our station/GSA)
Official claim letter with claimed amount and detailed description about the claim from either shipper or consignee mentioned on the master AWB, stamped and signed mentioning the following:
Alternatively you may use one of the following channels:
Please note that the calculation of the time limit will be based on the date of receipt of your request and not the letter date.
In order for you to reserve your right to claim for two years, we advise you to submit your intention to claim letter immediately after discovering the damaged, missing or delayed shipment.